"Committed to Educate, Not Just Rehabilitate"

Cancellation and No-Show Policy

at the

Center For Health And Sports Medicine

Patient's who cancel their non-OHIP therapy appointments with less than 24 hours notice will be charged the full service fee (as displayed in the front reception area). Any patient who does not show for his/her appointment will also be charged the full fee. Patients will be responsible for clearing their punitive account before any future appointments will be scheduled.

Patients are responsible for leaving the CHSM with an appointment card when booking appointments in person. Any discrepancies that exist in the date/time of appointments between the CHSM and the patient will default to what is written on the patient's appointment card. Appointments are encouraged to be booked in person to minimize any errors between the CHSM and the patient.

For O.H.I.P. therapy treatment appointments, a $ 15.00 fee will be charged to the patient for cancellations that are made with less than 24 hours notice and for no shows; late arrivals will be the discretion of the treating Athletic Therapist.

The CHSM ensures that it will do its best at reminding patients of their appointments and of our cancellation policy at the time of booking appointments to the best of our abilities. In fairness though, patients must also take responsibility for honouring their appointment times and to be as prompt as possible. One late patient will have a negative domino effect for the remaining patients.

This cancellation policy will be strictly enforced as of July 1st, 1998. Please understand that these regulations, ultimately, are in place to help serve you better. Our quality of service is as important to our team as is our success in restoring you to good health. Thank you for your kind consideration and respect of the CHSM's policies. We look forward to helping you achieve your health care goals.